Our delivery time starts from the moment an order is accepted and includes a 48-hour period where your items will be processed and dispatched.
While we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified shipping timeframe.
We work closely with our shipping partner to minimize the potential impact of delays to our European customers. However, we are not responsible for any custom clearance delays.
Standard shipping orders will be delivered within 3-5 working days from being processed. We cannot guarantee these timeframes for non-UK countries.
Shipping costs (guide only): UK £3.95, Europe £9.95.
* Does not include all European countries.
There are exceptions to the above.
Please contacts us for more information on shipping rates.
We are happy to refund any items within 21 days from date of arrival that meet our guidelines (subject to our terms and conditions):
- Please make sure your items are returned new, unused and with its original packaging and designer garment tags still attached.
- When trying items on, please ensure they do not come in contact with perfumes, sprays, creams or other chemicals. Please try on shoes on a soft clean surface. Lingerie and swimwear must only be tried on over underwear.
- Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached (if applicable).
- Shoes must be in their original, undamaged box as it is considered part of the item.
- Please keep away items from animals and pets as they may become soiled with pet hair etc.
- Gift-wrap or gift boxes cannot be returned or exchanged. Should you wish to exchange or return items that you have received in a gift box, you do not need to return the box. If you require a new gift wrap for your exchange, please contact us. There will be an extra cost for a new gift-wrap.
Unfortunately, we will not accept any returns that have been worn, used or are soiled or damaged. We can also not accept returns of items as faulty if they have not been treated as instructed in the garment care label.
All returns are carefully checked upon arrival. Those that do not meet our guidelines will be shipped back to you.
Our returns address is: Kidieez (Returns), 10 Lincroft Road, Hindley Green, Wigan WN2 4PS
It is important to retain a receipt with your tracking number as proof of postage.
We’ll process your return within 3 working days of receiving it. However, during busier periods it may take up to 7 working days.
We'll email you to confirm that your refund has been issued.
You will be fully reimbursed apart from shipping costs for delivery. You will normally be responsible for all import charges (if not a UK or EU order), delivery and return postal charges (except as required by UK or EU law) unless the item was found to be damaged or we made a mistake.
Please note that the refund timeframe may vary depending on the payment method and processing times between payment providers:
- Credit Card: Our bank will credit your account within 10 working days of receipt of your items.
- PayPal: Your refund will be visible in your PayPal account within 24 hours of your refund email being sent.
Please note it can take a few more days for your bank to complete the refund depending on their processing time.
The details of this will also be posted to your account.
For more information please contact us at firstname.lastname@example.org or call us +44 07502 985053